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Lodging Dynamics · 4 months ago

Full Service Task Force General Manager

Provo, UT

Full-time

Hybrid

Senior Level

6+ years exp

Lodging Dynamics is seeking a Full Service Task Force General Manager responsible for overseeing hotel operations at various locations. The role involves supervising department heads, managing payroll, ensuring guest satisfaction, and maintaining compliance with brand standards.

Business DevelopmentHospitalityHotel

Responsibilities

Actively supervises department heads

Responsible for department payroll administration

Conducts all department head performance appraisals where applicable

Participates in departmental expense and labor budgeting preparation

Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations

Develops department attitude of attentiveness and anticipation of guest needs

Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues

Ensures proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless internet, etc

Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries

Processes and reconciles daily cash deposits

Monitors posting of guest charges to minimize lost revenue

Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances

Coordinates reservations and efficient group registration with the Sales Department

Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue

Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed

Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop)

Responsible for the administration of key control procedures

Upholds brand standards as applicable (e.g., Hilton/Marriott) and regulatory compliance (health, fire/life safety, liquor/TIPS)

Attendance is a key component of this position

Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire

Maintains open and effective communication with team members and management

Attends and participates in team meetings

Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines

Completes all required Company training/compliance courses as assigned

Adheres to Company standards and maintains compliance with all policies and procedures

Performs other related duties and responsibilities as assigned

Qualification

Hotel management experienceP&LLabor planningBrand compliance expertiseRevenue optimizationFoodBeverage acumenChange managementAnalytical skillsBusiness acumenBasic math skillsMicrosoft Office proficiencyGoogle Workspace proficiencyEmotional intelligenceInterpersonal skillsTime managementNegotiation skills

Required

Bachelor's degree from an accredited university or equivalent in a related field

A minimum six (6) years of progressive hotel leadership experience required

A minimum two (2) years of hotel task force experience required

A minimum four (4) years of experience as the General Manager at a full service hotel required

Hilton and Marriott brand experience required

Actively supervises department heads

Responsible for department payroll administration

Conducts all department head performance appraisals where applicable

Participates in departmental expense and labor budgeting preparation

Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations

Develops department attitude of attentiveness and anticipation of guest needs

Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues

Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries

Processes and reconciles daily cash deposits

Monitors posting of guest charges to minimize lost revenue

Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances

Coordinates reservations and efficient group registration with the Sales Department

Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue

Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed

Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop)

Responsible for the administration of key control procedures

Upholds brand standards as applicable (e.g., Hilton/Marriott) and regulatory compliance (health, fire/life safety, liquor/TIPS)

Attendance is a key component of this position

Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire

Maintains open and effective communication with team members and management

Attends and participates in team meetings

Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines

Completes all required Company training/compliance courses as assigned

Adheres to Company standards and maintains compliance with all policies and procedures

Performs other related duties and responsibilities as assigned

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals

Establishes objectives and goals for the team

Assigns, monitors, and reviews work; evaluates direct report's performance

Recruits and interviews

Orientates and trains

Investigates and resolves concerns and complaints

Approves time records and time off requests; submits payroll

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices

Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers

Advanced P&L and labor planning; able to build and defend accurate forecasts, improve flow-through and GOP/GOPPAR by tightening labor and cost controls, optimize business mix with Revenue Management, and spot trends in STR,SALT/GuestVoice, Food and Beverage margins

Proven Food and Beverage acumen (menu engineering, banquet costing, event flow, beverage controls)

Expert brand compliance/QA execution and audit readiness

Change management and rapid triage: diagnose, prioritize, implement, and sustain improvements

Proficient in time management; the ability to effectively organize and manage multiple priorities

Recognizes an emergency situation and takes appropriate action

Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels

Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance

Analytical and problem-solving skills

Strong focus on accuracy and precision

Performs well with frequent interruptions and/or distractions

Understands how to develop and implement business strategies

Ability to interpret and create policies, procedures, and manuals

Able to communicate appropriately and effectively with all levels of management and external stakeholders

Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization

Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external)

Exceptional interpersonal skills to include coaching, counseling, and mentoring

Able to identify and seize revenue-generating opportunities while effectively managing costs and resources

Knowledge of key industry trends, best practices, regulations, and the current industry landscape

Proven ability to drive revenue growth, optimize costs, and achieve financial targets

Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary

Proficient in negotiations

Basic math skills

Proficient in Google Docs/Microsoft Word

Proficient in Google Sheets/Microsoft Excel

Proficient in Google Slides/Microsoft PowerPoint

Proficient in Gmail/Microsoft Outlook

Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements

Able to maintain a positive and professional working environment

Fosters a culture of excellence

Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization

75% travel required