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Onebrief · 4 months ago

Operations Manager, 11th Airborne Division

Anchorage, AK

Full-time

Onsite

Mid Level

$155K/yr - $175K/yr

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. They are seeking an Operations Manager to own customer relationships, expand product usage, and communicate user needs to the product team, all while providing customer support and developing an understanding of customer dynamics.

Information TechnologyMilitaryProductivity ToolsSoftware

No H1B

Security Clearance Required

Responsibilities

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force

Rapidly expand product usage until ~100% of G-35 and G-5 plans are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible

Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement

Instill the Onebrief brand image

Enable our expansion to Allies and Partners

Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

Lead or support exercises

Use your observations of our users to recommend product improvements

Provide face-to-face and remote customer support

Develop an understanding of customer social dynamics in order to support renewals and future sales

When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Qualification

Operational planningMilitary context experienceTechnical skillsAdvanced military educationCustomer support experienceBureaucratic navigationProblem-solvingCommunication skillsSelf-starter

Required

Top Secret clearance with eligibility for SCI

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters

Advanced military education: Command and Staff, Advanced Military Studies

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks

Proven ability to expand business presence within a region, with emphasis on software or technology solutions

Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams

Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

You love our users, and you want to work with them

You deeply understand large military headquarters and want to apply that within 11th Airborne

You pay attention to detail

You can get things from large government organizations

You have technical skill

You work well with customers

You're intense about our mission

You're ambitious