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Path Robotics · 2 months ago

Customer Success Manager- bilingual (English/Spanish)

United States

Full-time

Remote

Mid Level

Path Robotics is building the future of embodied intelligence with AI-driven systems that transform industries. They are seeking an experienced bilingual Customer Success Manager to ensure seamless implementation of their products and drive customer value while supporting account growth.

Artificial Intelligence (AI)Big DataMachine LearningRobotics

Comp. & Benefits

Responsibilities

Be the primary point person for multiple customers across North America

Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team

Be the voice of the customer internally between product, engineering, and sales

Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems

Own customer utilization of our robotic systems for all of your accounts

Qualification

Bilingual (English/Spanish)Customer Success ManagementStakeholder NegotiationTechnical CommunicationDetail-orientedCollaborative

Required

Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages

Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations

Experience communicating around technical subjects, with non-technical individuals

Capable of negotiating with stakeholders (internal and external) at an executive leadership level

Customer obsessed and care deeply about customers getting value from our products and services

Excited by the prospect of growing a book of business with modern monetization strategies

Detail-oriented person that can operate in a fast paced environment and adapt quickly

Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact

Passionate about what you do and enjoy working in a collaborative environment