Tovala · 4 months ago
Senior Data Analyst, Retention Analytics
Chicago, IL
Full-time
Hybrid
Senior Level
5+ years expTovala is a food-tech company reinventing home cooking to save consumers time. They are seeking a Senior Data Analyst to lead Retention Analytics, focusing on understanding, forecasting, and improving customer engagement over time. This role involves building a retention analytics ecosystem, owning core analytics products, and delivering actionable insights to drive business decisions.
CookingDeliveryFood and BeverageFood Delivery
Responsibilities
Lead Tovala’s retention analytics ecosystem in partnership with Marketing and Product teams: frame hypotheses, validate through A/B testing and analysis, model scenarios to predict impact, and measure outcomes to feed learnings back into the ecosystem
Own retention models and demand forecasts by building churn/retention models that predict customer behavior and translating insights to inform operational decisions and financial forecasts
Design and steward analytics products as product owner for retention-related tools, ensuring usability, adoption, and scalability in partnership with data engineering
Deliver insights that drive decisions by exploring the data warehouse with SQL, uncovering cohort and behavioral trends, and communicating results through compelling data stories and decision frameworks
Contribute as a leader on the analytics team by driving projects from ideation to implementation and promoting sustainable, high-quality data practices
Qualification
Required
5+ years of experience in data analytics, ideally focused on retention, lifecycle marketing, or customer behavior
Highly proficient in SQL and comfortable navigating large-scale data warehouses (Snowflake experience a plus)
Hands-on experience with A/B testing, experiment design, and campaign measurement
Comfortable applying modeling and simulation techniques to evaluate strategic alternatives
Excel at turning complex data into clear, actionable insights that shape business decisions
Proven experience working directly with marketing, product, or operations teams, translating business needs into analyses, forecasts, and decision frameworks
Strong project management skills with the ability to balance quick-turn analyses and scalable analytics product development
Preferred
Familiarity with BI tools (Sigma, Looker, Tableau, etc.)
Experience with Python or R
Knowledge of version control (e.g. Git)
Familiarity with demand forecasting methods
Experience with decision analysis frameworks
Benefits
Flexible paid time off (with a minimum of 15 days off you HAVE to take)
Comprehensive healthcare coverage we really invest in
401k with match
Free Tovala Smart Oven and discounted Tovala meals
Paid holidays and our winter holiday office shutdown where the offices and facilities close for a week around Christmas and New Years
Various other perks - recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag
Company
Tovala
Tovala is a food-tech company that offers a meal service paired with a countertop smart oven.
201-500 employees
H1B Sponsorship
Tovala has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$68.64MKey Investors
Left Lane CapitalFinistere VenturesTyson Ventures
2022-08-18Series C
2021-10-19Series C
2021-02-04Series C· $30M
Leadership Team
David Rabie
Founder & CEO
Taryn Aronson
Chief Financial Officer
Recent News
2024-05-23
Company data provided by crunchbase