SoundHound AI · 21 hours ago
Enterprise Account Manager, Restaurants
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $155K/yr
10+ years expSoundHound AI is a leader in voice and conversational AI technology, transforming interactions with products and services. The Enterprise Account Manager will manage and grow relationships with top-tier Enterprise clients in the restaurant sector, ensuring client satisfaction and driving account growth through strategic planning and collaboration.
Artificial Intelligence (AI)Machine LearningSpeech Recognition
Responsibilities
Manage and grow relationships with SoundHound AI’s top-tier Enterprise accounts, primarily within the restaurant sector
Act as the primary point of contact post-sales, ensuring client satisfaction and long-term partnership success
Oversee account health through ongoing reporting, quarterly business reviews (QBRs), and strategic expansion planning
Partner with clients to identify and resolve platform-related issues, escalating internally when necessary
Collaborate cross-functionally to enhance the client experience and address high-priority escalations
Monitor industry trends and client business changes to proactively identify opportunities for upsell or product adoption
Support revenue and sales operations initiatives to drive account growth and retention
Develop trusting and deep relationships with our customers to ensure long-lasting partnerships
Oversee all components post-sales, including but not limited to, reporting, quarterly business reviews (QBRs), and expansion opportunities
Identify bugs and help solve existing problems
Work cross-functionally to enhance each client’s overall experience and handle escalations
Qualification
Required
You have a Bachelor's degree in business, liberal arts, STEM, or related field
You have enterprise-level account management experience with organizations generating $100M+ in revenue annually or operating 1,000+ locations
You have 10+ years of working with VP- and C-level executives
You have a background in one or more of the following: 3rd-party on-demand delivery, food tech, service industry IT, restaurants/hospitality, voice or AI technologies
You have previous experience in customer service, enterprise technology, telecom, startup environments, or related fields
You have exceptional relationship-building and communication skills
You have strategic problem-solving abilities with a calm, solutions-oriented approach under pressure
You have an ability to navigate both technical and interpersonal challenges effectively
You have high adaptability and comfort in a fast-moving, ambiguous environment
Availability to work nights and weekends when needed
Willingness to travel 10–15% of the time
Benefits
Comprehensive healthcare
Paid time off
Variable pay
Equity
Company
SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers.
501-1000 employees
H1B Sponsorship
SoundHound AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (2)
2023 (9)
2022 (13)
2021 (3)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$451MKey Investors
Atlas Credit PartnersTencentWalden Venture Capital
2023-04-17Post Ipo Debt· $100M
2023-01-24Post Ipo Equity· $25M
2022-06-14Post Ipo Debt
Leadership Team
Keyvan Mohajer
President & CEO
Tim Stonehocker
CTO
Recent News
MarketScreener
2026-01-06
GlobeNewswire
2026-01-06
Company data provided by crunchbase