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NEOGOV · 4 months ago

Systems Analyst II - IT Help Desk

Durango, CO

Full-time

Onsite

Mid Level

$69K/yr - $69K/yr

4+ years exp

NEOGOV is a company that provides software solutions for public sector organizations, and they are seeking a Systems Analyst II for their IT Help Desk. In this role, you will be the primary point of contact for City staff regarding technology issues, providing hands-on IT support and systems analysis while managing devices and applications across various City departments.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Administer Help Desk Operations: Oversee the City’s help desk software and serve as one of the main contacts for IT support. You’ll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base for both end users and IT staff

Provide Advanced IT Support: Troubleshoot and resolve a wide range of hardware, software, and application issues for staff across all City departments

Manage End-User Devices and Systems: Configure, deploy, and maintain end-user workstations and peripherals, including PCs, Macs, printers, IP phones, mobile devices (iOS/Android), and conferencing equipment. Many deployments require travel to other City departments using a City vehicle. You’ll use Microsoft Endpoint Configuration Manager and Intune to keep devices updated, secure, and reliable

Handle Hardware and Asset Management: Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications Manager and IT Director with the Technology Replacement Fund, including maintaining the computer inventory and tracking departmental contributions

Strengthen System Security and Maintenance: Manage patches, applications, and endpoint protection software to maintain a secure environment

Participate in Technology Projects: Contribute to the research, evaluation, and implementation of new technologies and help drive continuous improvement across the IT department

Collaborate and Communicate: Work closely with users, vendors, and fellow IT team members to understand needs, solve problems, and provide excellent customer service. You’ll also participate in the IT on-call rotation to provide 24/7 technical support

Qualification

IT supportSystems analysisTroubleshootingMicrosoft Endpoint Configuration ManagerIntuneCustomer serviceProblem-solvingCommunicationTeamwork

Required

Bachelor's degree with coursework in Management Information Systems, Computer Science, Geographic Information Systems (GIS), Business Administration, or a related field

Four years of experience in supporting desktops, laptops, tablets, servers, and information systems, or an equivalent combination of education, training, and experience

A valid state driver's license