January · 4 months ago
Senior Implementation Consultant
New York City
Full-time
Onsite
Mid, Senior Level
$135K/yr - $165K/yr
4+ years expJanuary is a company focused on rebuilding trust in credit through a data-driven platform. They are seeking a Senior Implementation Consultant to lead complex client integrations, mentor junior consultants, and design scalable solutions that enhance implementation capabilities while ensuring client satisfaction and platform sustainability.
Consumer LendingCreditFinancial ServicesFinTechOnline Portals
Responsibilities
Lead complex, multi-stakeholder implementations with minimal oversight, navigating competing priorities and technical constraints while maintaining project momentum and demonstrating clear judgment on scope decisions
Mentor and develop implementation team capabilities by guiding associate consultants through complex problem-solving scenarios, creating repeatable training materials, and modeling strategic thinking
Design and implement scalable solution patterns that standardize implementations across similar client needs, building reusable configurations that reduce future complexity
Manage challenging client relationships and escalations through professional navigation of difficult conversations about scope, timeline, and technical limitations while building trust through transparent communication
Drive strategic decisions on implementation scope and approach by evaluating client requests through the lens of platform sustainability and recommending alternative solutions when requests would create unsustainable precedents
Establish implementation quality standards and processes through systematic approaches to testing, validation, and documentation that ensure reliability and continuous improvement
Translate complex technical concepts into clear, actionable language across diverse teams — including Product, Client Success, Compliance, and Engineering — to ensure alignment and shared understanding
Qualification
Required
4+ years experience leading technology implementations or integrations, preferably in client-facing roles
Demonstrated experience mentoring or training junior team members on technical concepts
Track record of managing complex, multi-stakeholder projects with competing priorities
Experience navigating difficult client conversations and de-escalating challenging situations
Technical aptitude including intermediate SQL skills and API integration experience
Ability to see patterns across client problems and make principled decisions about implementation scope, distinguishing between what we can build versus what we should build
Expertise in breaking down complex integration challenges, identifying root causes, and designing systematic solutions
Focus on building repeatable processes and creating scalable approaches rather than one-off fixes
Skill in navigating complex stakeholder relationships across clients, internal teams, and leadership while building alignment around realistic solutions
Proficiency in translating technical concepts for business stakeholders and business requirements for technical teams
Drive to proactively identify and resolve implementation blockers while taking ownership of client outcomes
Preferred
Background in SaaS implementations, system integrations, or technical consulting
Experience working with financial services, fintech, or highly regulated industry clients
Proven ability to design reusable solutions and standardize implementation approaches
History of collaboration with Product and Engineering teams to influence tooling decisions
Company
January
A transparent debt resolution platform humanizing the consumer debt collection industry
51-200 employees
H1B Sponsorship
January has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$22MKey Investors
IA Ventures
2023-12-04Series B· $12M
2022-03-30Series A· $10M
Leadership Team
Jake Cahan
CEO & Founder
Recent News
2025-11-03
2025-03-01
2023-12-19
Company data provided by crunchbase