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Thunder · 4 months ago

Solution Architect - SCV/Amazon Connect

United States

Full-time

Remote

Mid Level

4+ years exp

Thunder is a remote-first company seeking a Salesforce Solution Architect specializing in Service Cloud Voice and Amazon Connect. The role involves collaborating with clients to develop scalable Salesforce architectures and ensuring successful project delivery while providing CRM domain expertise.

Business IntelligenceConsultingManagement Consulting

No H1B

Responsibilities

Responsible for overall Salesforce Service Cloud Voice + Amazon Connect solution design and implementation

Lead business and technology analysis and provide CRM domain expertise

Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views

Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold

Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team

Champion the adoption of reusable architecture assets to improve efficiency

Produce documentation to aid in the understanding of existing architecture solutions

Own the overall execution of implementation deliverables and QA

Qualification

Salesforce Service Cloud VoiceAmazon ConnectSalesforce suite of productsSolution design experienceSalesforce certificationsBusiness processesProcess documentationProcess improvementConsulting experienceTechnical subject matter expert

Required

4-6+ years of consulting experience within the Salesforce or AWS ecosystem

2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon Connect

Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience Cloud

Experience serving as the primary interface with offshore partners

Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)

Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time

Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations

Strong business processes, process documentation, and process improvement skills

Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role

Preferred

Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation (retired), AWS Cloud Practitioner or AWS Developer

Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Benefits

Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.

Ownership & Impact – Stock options in a fast-moving, high-growth company.

Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.

Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.

People-First Flexibility – We’re always listening, evolving, and adapting.