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Community Boost · 2 months ago

Account Coordinator Temp to Perm

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Community Boost is an agency focused on client success, seeking an Account Coordinator to build strong client relationships and ensure timely delivery of work. The role involves managing client projects, overseeing portfolio growth, and collaborating with cross-functional teams to achieve client goals.

AdvertisingEmail MarketingSEOSocial Media MarketingWeb DesignWeb Development

Growth Opportunities

Responsibilities

Serve as the main point of contact for assigned clients, building trust through proactive communication and reliability

Anticipate client needs and provide solutions before they are asked

Lead client calls, ensuring discussions are productive, strategic, and tied to client objectives

Collaborate with practice leads (paid media, SEO, creative, etc.) to develop integrated strategies and reporting presentations

Present campaign results and strategic recommendations in a clear, confident, and consultative manner

Manage client projects and tasks using Asana, ensuring deadlines are met

Assign, coordinate, and review work from internal specialists and Account Coordinators

Ensure all account deliverables (reports, assets, campaigns) are high-quality and client-ready

Uphold accountability across the team to deliver work that aligns with client goals and agency standards

Conduct account checks in Google Ads, Meta Ads, and other paid media channels, escalating issues or opportunities

Oversee monthly reporting, ensuring insights are gathered from specialists and Ninjacat reports are completed accurately and on time

Track and report on YoY growth within assigned portfolio, highlighting retention and upsell opportunities

Ensure all work is delivered within contracted scope, and escalate scope expansion opportunities appropriately

Ensure clients receive responses to emails or basecamp messages within 24 hours

Communicate effectively across Slack, Asana, and email to keep projects moving forward

Maintain clarity in internal and external communications, following agency SOPs

Qualification

Account managementDigital advertisingClient communicationFinancial acumenOrganizational skillsProblem-solvingWritten communicationVerbal communication