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Citizens · 5 months ago

Software Engineering Manager - Site Reliability Engineering (Hybrid)

5908 Headquarters Dr., Plano, TX, 75024, US

Full-time

Hybrid

Mid Level

$182K/yr - $273K/yr

Citizens is a technology-driven company focused on innovation and building new technologies. As the Manager of Software Engineering, you will lead a team of Site Reliability Engineers, ensuring best practices are followed while driving initiatives to enhance system reliability and performance.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Develop, Manage and Retain a team of highly inquisitive technologists, offering them both mentoring and coaching

Collaborate with architects, product managers and other technical or nontechnical stakeholders to define design approaches that are aligned with the customer centric product vision

Ensure the best engineering and documentation practices are understood and followed

Coordinate with peers within the organization to Ensure seamless integration of functional workflows

Ensure successful incremental product releases while driving to deadlines and optimizing investments. Assure quality through efficient management of team and resources

Evaluate and limit risk and vulnerabilities during the software development process by consistently employing industry best practices

Lead and mentor a team of Site Reliability Engineers, fostering a culture of collaboration, innovation, and excellence

Develop and implement strategies for application performance monitoring to proactively identify and resolve performance bottlenecks

Drive initiatives to reduce toil and automate repetitive tasks, allowing the team to focus on high-impact projects that improve system reliability and scalability

Collaborate closely with cross-functional teams including software engineering, infrastructure, and product management to design, deploy, and maintain highly available and resilient systems

Establish and enforce best practices for incident management, post-mortem analysis, and continuous improvement, ensuring that lessons learned are applied to prevent future outages

Implement robust monitoring and alerting systems using tools like Data Dog, ELK, and Open Telemetry to track system uptime and availability for complex cloud and on-premises applications, with a focus on meeting or exceeding defined service level objectives (SLOs) and service level agreements (SLAs)

Foster collaboration and knowledge sharing with other SRE teams and departments across the organization, leveraging their expertise and resources to drive improvements in system reliability and performance

Engage in deep discussions with technologists to understand the intricacies of our systems and discuss strategic, long-term goals to drive innovation and growth

Utilize expertise in AWS and Azure technologies to architect, deploy, and optimize cloud-based solutions, ensuring scalability, reliability, and cost-effectiveness

Qualification

Site Reliability EngineeringAWSAzureApplication Performance MonitoringIncident ManagementInfrastructure AutomationCloud TechnologiesCommunication SkillsProblem-Solving SkillsTeam Leadership

Required

Bachelor's degree in Computer Science, Engineering, or related field

Proven experience leading a team of Site Reliability Engineers in a fast-paced and dynamic environment

Experience supporting file transmission platforms (Seeberger, Sterling Integrator, MOVEit, SDT)

Deep understanding of application performance monitoring principles and tools, with hands-on experience in designing and implementing monitoring solutions

Extensive experience in payment platforms, payment processing procedures, industry standards (NACHA, ISO, PCI, ACH, Wire, Real-Time)

Strong background in system architecture, infrastructure automation, and cloud technologies, with expertise in AWS and Azure

Expertise in incident management, with the ability to effectively lead and coordinate response efforts during critical incidents

Experience managing system uptime and availability for complex cloud-based and on-premises applications, with a track record of meeting or exceeding defined SLOs and SLAs

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence decision-making at all levels of the organization

Strong problem-solving skills and a passion for driving continuous improvement and innovation

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)