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CommerceIQ · 4 months ago

Customer Success Manager, Advertising

United States

Full-time

Remote

Mid, Senior Level

$94K/yr - $128K/yr

5+ years exp

CommerceIQ is a leader in AI-powered digital commerce solutions, helping brands optimize their online sales strategies. The Customer Success Manager will manage and execute advertising campaigns for enterprise clients, focusing on maximizing their revenue growth through effective platform use and campaign optimization.

AnalyticsE-CommerceE-Commerce PlatformsInternetMachine LearningRetailSaaSSoftware

Responsibilities

Manage end-to-end execution of advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces

Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs

Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period

Analyze campaign performance data to identify trends, insights, and actionable recommendations

Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively

Collaborate with our internal teams to shape new features

Qualification

Ecommerce advertisingCampaign managementAnalytical skillsBudget managementProject managementCommunication skillsPresentation skillsProblem-solving

Required

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

5+ total years of professional work experience

3+ years experience in running media and advertising engagement with customers, in a consulting/agency role

Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands

Experience managing Amazon search marketing budgets in the multi-million dollar range

Well versed in Bid and Budget management, content optimization, and promotion planning

An analytical approach to problem-solving with advanced Excel skills

Project management experience and ability to anticipate and mitigate risks

Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space