Engineering Manager, Agent Software Engineering jobs in United States
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Decagon · 1 day ago

Engineering Manager, Agent Software Engineering

positionSan Francisco, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$300K/yr - $375K/yr
date5+ years exp

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The Engineering Manager will lead a team to design and build AI agents, collaborating with enterprise customers to transform their needs into effective solutions.

Artificial Intelligence (AI)Generative AISoftware
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H1B Sponsor Likelynote

Responsibilities

Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Contribute to team strategy and help define the future of AI customer support agents

Qualification

Engineering managementSoftware engineeringPythonTypescriptAsynchronous programmingMentoringCollaborationProblem-solving

Required

Have 1+ years of engineering management experience
Have 5+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

Preferred

Prior experience working with multi-modal models

Benefits

Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best

Company

Decagon

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Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
dateFounded in 2023
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://decagon.ai

H1B Sponsorship

Decagon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)

Funding

Current Stage
Growth Stage
Total Funding
$231M
Key Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M

Leadership Team

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Jesse Zhang
CEO / Co-Founder
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Ashwin Sreenivas
Co-Founder
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Recent News

Pulse 2.0
Decagon Announces Commercial Pilot With Deutsche Telekom And Strategic Investment from T.Capital
2025-11-11
Business Wire
Decagon Announces Commercial Pilot with Deutsche Telekom and Strategic Investment from T.Capital to Fuel Enterprise Growth
2025-11-11
Condia
Why African Edtech is abandoning children for adults
2025-11-04
Company data provided by crunchbase