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Massage Envy · 4 months ago

Front Desk Sales / Wellness Advisor

Chicago, IL

Full-time

Onsite

Entry Level

$17/hr - $19/hr

2+ years exp

Massage Envy is a nationwide wellness franchise providing massage, stretch, and skin care services. As a Wellness Advisor, you will be responsible for delivering outstanding customer service, promoting total body care, and driving member retention while upholding the company's core values.

Health Wellness & Fitness

Responsibilities

Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location

Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations

Driving member retention through outreach via phone and email

Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy

Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members