Apply on Employer Site

Direct Supply · 15 hours ago

Marketing Manager - Customer Experience

Milwaukee, WI

Full-time

Onsite

Mid, Senior Level

6+ years exp

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to help improve the lives of millions of seniors and those who care for them. In the Marketing Manager – Customer Experience position, you’ll lead efforts to elevate how Direct Supply engages with customers through premier tradeshows and strategic campus visits, aligning immersive experiences with business objectives.

E-CommerceHealth CareHospitalMedical

Responsibilities

Lead the transformation of a traditional showroom into a multi-purpose Customer Meeting Center through a phased plan and long-term strategic vision

Drive customer engagement strategy and ensure brand consistency across both physical and digital environments

Collaborate with cross-functional teams to integrate technology, storytelling, and design elements that reflect the brand and support strategic priorities

Apply strategic planning and project management expertise to deliver seamless execution across multiple workstreams

Oversee strategy and execution for top-tier tradeshows, including messaging, engagement, and alignment to sales pipeline goals

Lead end-to-end planning and delivery of on-campus customer visits, ensuring high-impact, personalized experiences

Develop scalable, repeatable processes for visit execution and feedback collection to continuously improve satisfaction and outcomes

Support the alignment of experiential marketing touchpoints with broader customer insight initiatives, ensuring data share to support business decisions

Manage vendor relationships for design, construction, and digital experience to support showroom transformation and event needs

Qualification

Customer engagement strategyVendor managementProject leadershipExperiential marketingSpace planningCommunication skillsOrganizational skillsAdaptability