Hewlett Packard Enterprise · 4 months ago
Resident Network Engineer
Texas, United States
Full-time
Onsite
Mid Level
$79K/yr - $181K/yr
4+ years expHewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications. The Resident Network Engineer will provide primary technical support for customers purchasing Advanced Services, focusing on troubleshooting, repair, and proactive guidance in network technology.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution to the customer’s satisfaction using a systematic problem-solving approach
Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions. Keep AS management informed of all sensitive issues
In higher support levels, replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches or workarounds on software issues reported by customer
Provide necessary support for high profile technical escalations. Engage in email exchanges, conference calls and/or in-person meetings. Many RE's work inside the customer's facilities
Develop and maintain skills in the core products and technologies. Take all necessary internal and external training required and highlight any need for new training as the customer's networks evolve
Work with other technical teams within networking regarding new products and feature improvements for reliability, availability, and serviceability. This includes both SW and HW engineering groups
Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs)
Develop a 'Can-Do' attitude and suggest opportunities to improve the team's performance and increase the customer’s satisfaction
Qualification
Required
Typically requires 4+ years of network engineering experience
Excellent engineering troubleshooting skills
Strong communication and interpersonal skills
Strong presentation skills
JUNOS CLI experience
Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX Products)
Must have Experience with core routing BGP, OSPF, ISIS protocols
Must have Experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN and QoS
Preferred
Experience with Python Scripting a plus
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase