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KidStrong · 4 months ago

Studio Manager / Sales Director / AGM

Chesapeake, VA

Full-time

Onsite

Mid Level

$36K/yr - $40K/yr

KidStrong is a private child development training center focused on brain, physical & character development for children. The Studio Manager / Sales Director will oversee the center, lead and train the coaching team, engage with the community, and ensure sales goals are met while providing exceptional member experience.

ChildrenFitnessHealth Care

Responsibilities

Oversee Center

Ensure Sales Goals are met

Effectively utilize a CRM and Sales systems

Lead / Train Leadership team and Coaches

Oversee Marketing Plans

Community Engagement

Drive Revenue Streams of the business

Make sales phone calls, respond to emails and generate new business

Manage existing memberships

Assess and evaluate center coaches' performances and execution

Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong)

Continuously assess and document performance of Coaches

Onboard, manage, train and evaluate coaching candidates

Monitor and ensure staffing levels are met while continually recruiting future talent

Lead training practical's for new coaching candidates

Attend monthly HQ programming rollout to learn ensuing month's programming

Lead team meetings as required and support center level initiatives in center maintenance, training, brand consistency etc

Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, reporting of daily KPIs, and membership and retail billing

Manage center level stock of inventory and supplies

Manage the expenses and overall profitability of centers

Manage Daily, Weekly, and Monthly cleaning and maintenance of the center; quarterly support with upkeep of other centers in the KidStrong portfolio

Maintain dynamic, fun, motivational environment

Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it

Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers

Provides effective decision making regarding customer service issues

Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach)

Must be flexible and adaptable to shift hours as needed to make sure the studio runs at optimal and leads and members are communicated with quickly

As the lead for the sales function, AGM must execute a lead generation / marketing strategies plan to increase sales as well as engage in customer relations with members and parents

As AGM, you will be responsible for providing leadership and daily sales and member relations at the studio

Provides and maintains the highest level of customer service

Lower member attrition through proactive customer service to meet or exceed company standards

Work closely with General Manager and Area Developer on seamless process for observations, trials, and enrollments

Find, schedule, and assist in the execution of community events

Qualification

Management experienceSales experienceCustomer service experienceCPR certifiedEntrepreneurial spiritCommunication skillsWork ethicSelf-starterPositive interpersonal skills