Apply on Employer Site

Boston University · 4 months ago

HR SERVICE CENTER REPRESENTATIVE, Human Resources, Service Center

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

Boston University is seeking an HR Service Center Representative to join their skilled HR team. This role involves providing timely and accurate services related to onboarding, benefits administration, and general HR inquiries for faculty and staff.

BiotechnologyCollaborationHealth CareMedical

Responsibilities

Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service

Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information

Presents overview of benefits as part of New Employee Orientation

Review and approve new hire, open enrollment and all qualifying life events

Responds to general inquiries related to PFML process and benefits

Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility

Responsible for conducting weekly and semi-monthly payroll audits

Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation

Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice

Ensure compliance with all relevant state and federal regulations

Manage other duties and tasks as assigned

Travel between the Charles River and Medical Center campuses is required

Qualification

B.A./. degreeHR experienceHighly organizedComfortable using technologySelf-motivated

Required

B.A./B.S. degree, or equivalent

Must be highly organized

Comfortable using technology

Self-motivated

Able to work independently with minimal supervision

Possess three to five years of relevant experience

Company

Boston University

Glassdoor4.3

Boston University is one of the leading private research and teaching institutions in the world today, with three primary campuses in the heart of Boston and programs around the world.

Founded in 2008

Boston, Massachusetts, USA

5001-10000 employees