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North Shore Bank · 4 months ago

Teller - Full Time - Bilingual/Spanish candidates are encouraged to apply!

Green Bay, WI

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

0+ years exp

North Shore Bank is dedicated to helping families thrive, businesses grow, and communities flourish. The Teller is responsible for promoting and selling bank products and services while providing efficient and friendly service to customers, fostering strong relationships between customers and the bank.

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Responsibilities

Consistently performs North Shore Bank Quality of Services standards with both external and internal customers that meets expectations and promotes customer willingness to keep, expand and refer banking relationships with North Shore Bank

Engages customers in meaningful conversations and asks questions to identify cross-selling opportunities; makes appropriate blend of qualified referrals to branch personnel and branch business partners on a consistent basis to meet goals as communicated by Branch Administration

Uses customer relationship management tool to record referrals and update customer contacts

Receives and answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Follows up to ensure problems and concerns are resolved satisfactorily

Makes outbound telephone calls as directed by branch management for service and sales opportunities

May perform deposit account maintenance; responds to the customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures

Keeps current with products, services, and promotions

Actively participates in sales, product knowledge, and service meetings. This includes monthly sales planning sessions and completing a monthly plan to achieve the individual goals which have been set by management

Provides timely follow-up to clients by telephone, written correspondence, or personal contact

Serves the customer in a professional, courteous, and efficient manner through prompt and accurate handling of all teller transactions. Monitors own work for quality and quantity

Accurately maintains and protects a cash drawer, balances transactions daily, reconciles errors/discrepancies and reports variances to a supervisor

Accurately follows bank procedures for scanning and submitting teller work

Keeps current with Security Alerts as well as all updates to policies and procedures

Assists with daily operations fixed activities in collaboration with Lead Teller or performs duties in the absence of a Lead Teller. May perform open/close branch duties and any other operational duties as assigned

May be required to complete customer files, documentation, and paperwork. Provides documentation/paperwork support to all branch areas