LA Family Housing · 1 day ago
Resident Advocate
Los Angeles, CA
Part-time
Onsite
New Grad, Entry Level
$21.85/hr - $21.85/hrLA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development, dedicated to ending homelessness. The Resident Advocate is responsible for providing after-hours support and crisis intervention to formerly homeless residents, ensuring their safety and well-being during select hours.
CommunitiesInternetNon ProfitReal EstateSocial Impact
Responsibilities
Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during select evening and weekend hours
Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
Support with after-hours programing, tours and participant events
Identify tenants displaying severe mental health symptoms and promptly contact the Psychiatric Medical Response Team (PMRT) if their behavior is harmful to themselves or others
Gain an understanding of each tenant's unique personal and medical needs to provide the best possible support and establish relationship. Use a harm reduction and trauma-informed care approach to assist tenants
Serve as a mediator in conflicts and attempt to de-escalate anxious or aggressive tenants
Monitor cameras and respond to participant health and safety concerns in a timely manner
In the event of an emergency such as a health or mental health crisis, fire, or presence of unauthorized persons, contact emergency services (e.g., police, fire departments, PMRT) and notify the appropriate individuals and/or after-hours maintenance
Maintain daily reports, documenting any incidents in the HMIS/Champ database system, and reporting to the Property Management and Service team
Be familiar with the building lease term agreement and house rules
Attend regular monthly team meetings/trainings and PSH department meetings as scheduled
Provide support with after-hours programming, tours, and participant events
Have schedule and site location flexibility (multiple sites) and be available to attend monthly meetings every second Thursday from 4-6pm
Must have the flexibility to work evenings, weekends, and holidays at multiple sites
Additional tasks, projects, and responsibilities as assigned by supervisor
Qualification
Required
Experience with a tenant population that is formerly homeless and has high rates of health, mental health, and substance-related issues
Fluency in both Spanish and English is an advantage
Ability to provide crisis intervention services
Strong advocacy and case management skills
Proficiency in written and verbal communication
Ability to work independently and as part of a team
Excellent organizational skills and the ability to follow through on tasks
Effective problem-solving, communication, and interpersonal skills
Demonstrate empathy and maintain a non-judgmental attitude while interacting with individuals who have recently experienced homelessness
Display a high level of tolerance and understanding for individuals with mental health and physical health needs
Obtain and maintain CPR/First Aid Certification
Must have the ability to lift a minimum of 50 pounds
Ability to pass a Pre-Employment Physical Exam
Ability to pass post-offer Tuberculosis (TB) clearances
Regular and prompt attendance in the office is required at all times
Must have the flexibility to work evenings, weekends, and holidays at multiple sites
Maintains and executes confidential information according to HIPAA standards
Respond in a timely manner in all aspects of communication with team members, participants, and partners
Experience in dealing with substance abuse, mental health, and crisis intervention desired
Benefits
Health
Dental
Vision
Life Insurance
403B Retirement Plan
529 Education Savings Plan
Long Term Disability
Employee Assistance Program
Flexible Spending Accounts (FSA)
Legal Access Plan
Employee Appreciation Program
Company Sponsored Employee Events
Staff Development
9/80 Alternative Work Schedule
Paid Sick
Vacation
13 Observed Holidays
Public Service Loan Forgiveness Program Eligibility
Professional Development Funds
Emergency Funds
And more!
Company
LA Family Housing
LA Family Housing helps people transition out of homelessness.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.3MKey Investors
Health NetWeingart FoundationDay One Fund
2025-11-13Grant· $1M
2023-09-01Grant· $0.3M
2018-11-20Grant· $5M
Leadership Team
Stephanie Klasky-Gamer
President & CEO
Recent News
2025-09-21
Pasadena Star News
2025-03-21
Company data provided by crunchbase