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First Due · 4 months ago

Director of Business Strategy - ITM

United States

Full-time

Remote

Director/Executive

7+ years exp

First Due is the leading end-to-end software platform for Fire, EMS, and Public Safety agencies. They are seeking a Director of Business Strategy - ITM to drive the success of their ITM solution, coordinating efforts across various departments to ensure growth and market share expansion.

Enterprise SoftwarePublic SafetySaaSSoftwareSubscription Service

No H1B

Responsibilities

Act as the voice of the ITM business unit, providing input into product roadmap and competitive positioning

Partner with Product Management to identify and prioritize feature gaps vs. competitors (e.g., The Compliance Engine, IROL and LIV)

Develop market expansion strategies into contractors, property owners, and third-party inspection companies

Track regulatory and NFPA standard changes to ensure ITM supports evolving compliance needs

Partner with Sales leadership to track pipeline, forecast, and win/loss trends specific to ITM

Drive GTM initiatives: case studies, webinars, trade shows, and thought leadership specific to fire protection contractors and AHJs

Collaborate with Marketing to position ITM as the leading compliance management tool within the broader First Due platform

Build and manage partnerships with inspection contractors, compliance organizations, and potential integration partners

Explore GTM partnerships with CAD companies, records management systems, and hardware vendors (e.g., smart devices, sensors)

Drive marketplace relationships (e.g., state compliance portals, insurance-linked systems)

Partner with Implementation and Support teams to ensure customer onboarding timelines and satisfaction benchmarks are met

Identify key adoption blockers (e.g., contractor engagement, ordinance compliance) and drive cross-functional solutions

Work with Customer Success to identify upsell and expansion opportunities within existing accounts

Present quarterly ITM business reviews to the CEO/COO, including progress, risks, and asks

Track ARR growth, retention, adoption metrics, and market penetration for ITM

Act as a cross-functional “glue” ensuring ITM has alignment across the organization

Qualification

SaaS product strategyBusiness developmentMarket strategyPublic Safety expertiseNFPA standards familiarityPartnership managementAnalytical backgroundCommunicationCross-functional collaboration