We Solve Problems · 5 months ago
Junior IT Support Technician (Hybrid)
Beverly Hills, CA
Full-time
Hybrid
New Grad, Entry LevelWe Solve Problems is dedicated to making clients exceptionally happy and empowering them to succeed. As a Junior IT Support Technician, you will be the first point of contact for client support, troubleshooting various IT systems and providing excellent client experiences.
Cloud ComputingComputerEducationIT ManagementSecurity
Responsibilities
Be the first point of contact for client support (phone, email, tickets)
Troubleshoot desktops, networking, Microsoft 365, and common business apps
Deliver a great client experience by solving issues quickly—or escalating when needed
Assist with projects (on-site and remote)
Keep tickets updated and documentation tidy
Collaborate with a team that values learning, efficiency, and innovation
Qualification
Required
Strong problem-solving and communication skills
Ability to explain tech clearly to non-technical people
Familiarity with Windows, macOS, Microsoft 365, and networking basics
Eagerness to learn and grow in the fast-paced MSP world
Reliable transportation
Preferred
Helpdesk/MSP experience
CompTIA A+/Network+
Knowledge of RMM/ticketing systems
Benefits
Full Gold PPO Health Insurance
401K with 4% safe harbor matching
Company
We Solve Problems
We Solve Problems offers innovative IT managed services and support for modern businesses.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ashkaan Hassan, Esq.
Chief Executive Officer
Company data provided by crunchbase