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IDEMIA National Security Solutions · 4 months ago

Technical Field Support Specialist

United States

Full-time

Hybrid

Mid Level

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for the United States Government. They are seeking an experienced Technical Field Support Specialist to assist their IT support team at customer locations, requiring up to 75% travel to DoD Installations for equipment installations and maintenance. The role involves acting as a primary liaison with DoD customers, troubleshooting, and supporting NSS integration teams.

Law EnforcementLegalSecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Travel to and obtain access to IDEMIA NSS product installations at U.S. Navy, U.S. U.S. Army, Marine Corps, or other DoD NSS customer sites

Obtain product installation access via a controlled computer with a virtual desktop

Connect to local hardware for system administration

Work closely with remote teams to communicate and log errors

Conduct onsite troubleshooting and/or routine maintenance as required

Perform Tier 1 equipment troubleshooting

Under the direction of the Program Director and Product Manager assist with organizing, directing, and managing enrollment events at DoD installations

Enrolling approved DoD personnel by using an iPad tablet and NSS software to capture various individual data

Maintain initial and annual security compliance training including online annual DoD and U.S. government classes such as Cyber Awareness

Qualification

General Linux experienceHigh-level network understandingLinux application supportDocker experienceSystem log analysisWindows administrationPowershellPostgreSQL experienceAnalytical skillsFluent in EnglishCustomer focused mindsetOrganization skillsVerbal communication skillsWritten communication skills

Required

General Linux experience

Ability to obtain an active Secret Security Clearance

Common Access Card holder

Ability to access a U.S. DoD installation with Common Access Card

Knowledge of DoD base access

Ability to travel to designated locations for installation access

Fluent in English, additional regional languages a plus

Must be a US Citizen, without Dual Citizenship

Preferred

High-level network understanding

Linux application support

Docker experience

Desired bash scripting

System log analysis

Windows administration

Powershell

PostgreSQL experience

Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)

Strong analytical and problem-solving skills

Bachelor's degree in engineering, Computer Science, Information Technology, or relevant field is desired

Customer focused mindset

Must possess strong problem-solving skills and proven ability to communicate issues and solutions in simplified manner

Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation

Must have experience in working collaboratively with business partners to effectively resolve problems

Must be self-directed and self-motivated as well as accountable for results

Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives

Able to work under pressure

Must possess demonstrated verbal and written communication skills as well as excellent listening skills

Must be available and willing to travel up to 75%

Must be able to bring discipline to drive results and follow established fundamental goals and objectives

Must have ability to submit accurate and timely reports as needed