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Cavender's · 4 months ago

Lead Associate - Fulfillment Operations

Tyler, TX 75707, USA

Full-time

Onsite

Senior Level, Lead/Staff

Cavender's is a company focused on fulfillment operations, and they are seeking a Fulfillment Lead to support day-to-day operations of the fulfillment facility. This role involves supervising associates, overseeing inventory control, and ensuring efficient order processing while maintaining adherence to company policies.

E-CommerceFashionRetail

Responsibilities

Support the “Cavender’s Culture” and drive our Mission, Vision, and Values

Support the daily operations of the fulfillment facility, ensuring timely and accurate order processing

Assist with opening and closing the facility, ensuring smooth transitions between shifts and adherence to all operational procedures

Maintain a solid understanding of the Order Management System (OMS), ensuring associates follow procedures for receiving, tagging, putaway, and order fulfillment

Supervise and guide fulfillment associates to ensure adherence to company policies and best practices in all fulfillment processes

Assist in training new and existing associates on operational procedures, safety protocols, and quality standards

Monitor the inventory movement in and out of the OMS, ensuring accurate product location codes (LOCs) and proper stock levels

Oversee the transfer of products within the facility and ensure accurate updates in the system for all internal and external movements

Manage returns processing, ensuring defective or unordered merchandise is promptly handled and vendor claims are processed efficiently

Ensure proper packaging practices are followed to reduce unnecessary freight charges and prevent product damage

Assist with maintaining inventory accuracy by performing audits and ensuring inventory discrepancies are resolved quickly

Provide support for addressing any shipping errors, ensuring that shipments are accurate, well-packaged, and shipped on time

Collaborate with the Customer Service Manager to maintain the interior and exterior appearance of the facility, including personnel appearance

Assist in filing carrier claims, ensuring prompt resolution and forwarding of any reimbursements to the Finance team

Perform weekly audits of orders to ensure fulfillment associates meet productivity and accuracy standards

Submit suggestions for process improvements to the Fulfillment Manager in order to increase operational efficiency

Maintain professional relationships with departments, vendors, and carriers, ensuring smooth communication and operational flow

Adhere to company policies, ensuring safety standards and security protocols are followed at all times

Provide accurate and timely inventory reports to the general office as requested

Perform miscellaneous duties as assigned by supervisors, contributing to the overall efficiency of the fulfillment operation

Qualification

OMS software knowledgeWarehouse management systemsInventory management practicesTeam leadershipSafety protocols knowledgeOrganizational skillsTime-management skillsCommunicationInterpersonal skills