Autoglass® · 4 months ago
Senior UX Researcher
COLUMBUS, OH
Full-time
Onsite
Mid, Senior Level
4+ years expSafelite is an auto glass company that also focuses on building fulfilling careers for its employees. As a Senior UX Researcher, you will lead research activities to provide actionable insights, collaborating closely with product and design teams to enhance user experiences throughout the digital ecosystem.
AutomotiveFacilities Support ServicesService Industry
Responsibilities
Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience. This includes working to recruit, moderate, synthesize and share research findings
Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings
Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations
Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact
Mentor junior researchers and contribute to the development of research best practices and toolkits
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree or equivalent
4-6 years experience in UX research
Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses
Experience managing a complex workload and prioritizing in accordance with business needs
Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration
Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc. (High proficiency)
Advanced in data visualization tools such as Excel, Tableau, Discover, etc.) (High proficiency)
Advanced knowledge in repository management and tagging standards (High proficiency)
Ability to speak fluently about metrics, revenue impact and product strategy
Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle
Benefits
Total job benefits valued at more than $10k*.
401(k) plan with company matching
Medical coverage plans customized to suit your needs
Paid time off (PTO) programs
Company holidays
Paid volunteer days.
Up to $5,250 in tuition reimbursement per year.
Company
Autoglass®
Autoglass® is a leading consumer automotive service brand, providing vehicle glass repairs and replacements to over 1 million motorists every year.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase