Zingtree · 4 months ago
SaaS Solutions Architect (Post Sales Implementation)
United States
Full-time
Remote
Mid Level
$112K/yr - $168K/yr
4+ years expZingtree is an intelligent process automation platform that empowers support teams with AI and automation. They are seeking a SaaS Solutions Architect who will guide clients through the technical implementation of intelligent support solutions, managing the deployment process and collaborating with both client stakeholders and internal teams to ensure successful project outcomes.
Information TechnologyInternetSaaSSoftware
Responsibilities
Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives
Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility
Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation
Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations
Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays
Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals
Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting
Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support
Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes
Qualification
Required
4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience
Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns
Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning
Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation
Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus
Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs
Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions
Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes
Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success
Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives
Benefits
Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us
401K plans - Add to your retirement planning
Paid Parental Leave - Paid time off for parents to spend time with their new child
Unlimited PTO - Take the time you need to recharge and bring your best self to work
Flexible Remote Work - Work from anywhere
Co-Working Reimbursement - Expense up to $200 a month on co-working space
Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc.
Company
Zingtree
Zingtree is a no-code interactive decision tree software for enterprises.
51-200 employees
H1B Sponsorship
Zingtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$18.5MKey Investors
Conductive VenturesRally Ventures
2022-01-20Series A· $15M
2020-08-15Seed· $3.5M
Leadership Team
Juan Jaysingh
CEO and Board Director
Company data provided by crunchbase