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Neon | AI-powered patient access · 4 months ago

Forward Deployed Product Manager

SF Office

Full-time

Onsite

Mid, Senior Level

$121K/yr - $177K/yr

Neon Health is on a mission to make life-saving drugs accessible by automating patient access workflows for pharma companies. The Forward Deployed Product Manager will lead the adoption and integration of Neon's AI automation platform, ensuring customer success and managing complex implementations.

Artificial Intelligence (AI)Health CareHospital

No H1B

Responsibilities

Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform

Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives

Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases

Drive implementations: Hand-hold customers through onboarding and integration

Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges

Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives

Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities

Qualification

AI automation platformTechnical onboardingComplex workflowsProject management toolsAnalytical skillsCustomer-facing skillsTechnical curiosityCommunication skillsProblem-solving skills

Required

Strong analytical and technical problem-solving skills

Experience operating in hybrid product + customer-facing roles

Experience navigating complex workflows, ideally in SaaS or automation platforms

Track record of leading implementations, technical onboarding, or product rollout programs

Strong presence with enterprise stakeholders: can influence, align, and communicate clearly

Systems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases

Technical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot

Strong analytical horsepower: 'Scary smart,' structured, and able to solve ambiguous, multi-layered problems

Execution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently

Trusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work

High agency: Independent operator who can push through ambiguity and keep programs moving without handholding

Familiarity with project management platforms (Notion, Asana, Jira, etc.)

Experience with communication & CRM tools (Slack, Zoom, Salesforce, HubSpot)

Proficiency in analytics and reporting tools (Excel/Sheets, BI tools)

Comfort learning new SaaS tools and light automation as needed