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GHD · 1 day ago

Relationship Manager - US Army

Houston, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

GHD is committed to ensuring a sustainable future and is looking for a Relationship Manager for the US Army to deliver exceptional client experiences. The role involves fostering strong relationships with the US Army Districts, leading a Client Engagement Team, and driving innovative solutions to meet client challenges.

ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater

Hiring Manager

Teisa Wamsteeker, RPR

Responsibilities

Lead and mentor a high-performing Client Engagement Team (CET) dedicated to solving the client’s most challenging problems through technical skills, innovative solutions, and elevated experiences. Lead the creation and execution of yearly Growth and Client Interactions Plan, to achieve growth objectives for the Client, focusing on a 3–5-year horizon and enhancing client-GHD strategic importance through Executive Sponsor engagement

Build and establish lasting relationships through consistent application of GHD’s Strategic Account Leadership (SAL) methods and mindset

Utilise knowledge of the client's business, preferences, industry, and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions, while sharing insights and best practices

Maintain and renew a deep knowledge and understanding of the clients’ organisation (such as policies, procedures, or relevant regulatory requirements) to ensure GHD’s delivery adheres to their needs and requirements, taking appropriate action to resolve and/or escalate issues as appropriate

Promote a culture that supports learning from experience, adopting original approaches based on lessons learned, and facilitating the sharing of business-wide insights

Optimise investments to support the client’s needs, validating their values and preferences to improve use of services and GHD's strategic relevance to the client

Drive financial performance by setting ambitious goals, monitoring data to inform priorities, achieving growth targets, and improving proposal win rate, value-add & client-initiated variations

Play a leadership role in developing a forward-looking opportunity pipeline and participating in project acquisition activities, guiding client preferences, and representing clients within GHD’s Tender Review Group (TRG) reviews

Champion and ensure accuracy of client data and documentation in Salesforce, using insights to support decision making, providing regular performance updates to the Executive Sponsor and the Economic Region Leadership Team

Actively seek client feedback, improve satisfaction, resolve complex issues quickly, and collaborate with teams for effective resolutions

Partner with the Executive Sponsor and CET members to intentionally build top-level relationships within the client’s ecosystem to deepen the connection with GHD

Build a culture that supports learning from experience by adopting original approaches based on lessons learned, facilitating the sharing of client insight

Champion the development and execution of client project delivery processes to ensure an understanding of the client’s objectives

Develop and deliver multi-mode communications that convey the unique needs of diverse stakeholders within the client and GHD

Develop own capabilities by actively participating in formal and informal training and coaching

Actively take advantage of marketing activities (i.e.. Account based marketing) to increase engagement, and play an active role in monitoring, qualifying, and building relationships with new leads

Mentor the next generation of client leaders

Qualification

Client managementBusiness developmentStakeholder engagementEngineering degreeSalesforceProactive communicatorCapability buildingCustomer relationship developmentOrganizational skillsCommunication skillsAttention to detailProblem-solving

Required

Engineering or Science degree

8 to 10 years of experience in a client management or business development discipline or related client-facing role with the US Army or working for the US Army

Successful experience in forming strong and collaborative relationships with clients and internal team members across a broad geographical reach

Strong organizational skills with the ability to schedule and manage multiple tasks and meet tight deadlines

A proactive and responsive communicator, actively responding to requests for insight or information, in a proactive and timely manner backed by excellent written and verbal communication skills across a broader range of audiences and personas

Shows a high degree of accuracy and meticulous attention to detail to synthesize insights and information that support business decisions

Ability to work and thrive in a fast-paced, dynamic environment under tight deadlines

Highly developed stakeholder engagement skills, recognizing empathy and social cues and addressing needs with tact and sensitivity to foster strong rapport

Skilled at maneuvering through ambiguity or complexity, people-related dynamics and (at times) contradictory information to solve problems

Encourage others to think differently and enrich their analyses of complex situations, building support for ideas among key decision-makers and stakeholders, to overcome any resistance

Proficient knowledge of MS office suites and CRM technology (Salesforce)

Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like

Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues