nanoSoft Consulting · 4 months ago
IT Systems Administrator
Wyoming, Minnesota
Full-time
Onsite
New Grad, Entry LevelNanosoft Consulting is seeking an IT Systems Administrator who will design, build, maintain, and support essential technical services for their employees, contractors, and customers. This role involves managing physical and virtual servers, cloud services, and network infrastructure, while also serving as an escalation point for support requests and ensuring security operations and compliance.
Information Technology & Services
Responsibilities
Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc
Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues
Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies
Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure
Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system
Participates in project planning and execution, and provides strategic planning insights for departmental and company goals
Performs routine and project-based security functions as part of ongoing audit and compliance processes
Works with the technology support team to improve endpoint management practices and tooling
Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs
Participates in department and company meetings, as requested
Performs other duties as assigned
Light maintenance duties, (i.e.: office moves)
Travel as required
Overtime/Additional Hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames
Qualification
Required
Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022)
Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated)
Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers
Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts
Experience with a variety of mobile devices
Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365
Familiarity with SLA-driven reliability concepts
Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions
Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems
Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom
Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment
Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals
be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels
Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress
Ability to learn from instruction, written documentation, and formal training
Ability to adapt to change and growth in a fast-paced, deadline-driven environment
Good written communications skills
Strong attention to detail
Preferred
Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment
Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid
Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances
Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing
Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment
Experience managing, operating, or maintaining enterprise voice systems
Experience managing the full suite of Microsoft Windows server products and services with high availability
Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes
A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues
Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences
Ability to present information
Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions
Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required
Experience with security operations, policy development and implementation, and operation of security infrastructure
Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred
Experience with enterprise server management tools
Experience with Microsoft 365 enterprise security features
Company
nanoSoft Consulting
Nanosoft Consulting is a leading independent multi-cloud services company.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase