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YMCA of Greater Cleveland · 4 months ago

Member Service Representative - Parker Hannifin Downtown YMCA

Parker Hannifin YMCA, Cleveland, Ohio, United States of America

Full-time

Onsite

New Grad, Entry Level

YMCA of Greater Cleveland is dedicated to building healthy spirit, mind, and body for all. They are seeking a Member Services Representative who will be the first point of contact for members and guests, responsible for providing exceptional customer service and managing membership inquiries and sales.

Non-profit Organization Management

Responsibilities

Greet and welcome all members, program participants, and guests in a friendly and professional manner

Process new memberships, renewals, and program registrations accurately and efficiently

Answer phone calls and respond to email inquiries, providing detailed and helpful information about YMCA programs, schedules, and policies

Handle and resolve member concerns and issues with patience and professionalism

Maintain a clean and organized front desk area

Perform administrative duties, including data entry and cash handling

Promote YMCA programs, events, and services to members and the community

Ensure the safety and security of the facility by monitoring access and following established procedures

Qualification

Customer serviceCommunication skillsSales experienceComputer proficiencyCPR certificationFirst Aid certificationOrganizational skillsPositive attitude

Required

High school diploma or equivalent

Excellent communication and interpersonal skills

Proficiency with computer systems and ability to learn new software quickly

Ability to handle multiple tasks simultaneously in a fast-paced environment

A positive attitude and a passion for the YMCA's mission

CPR and First Aid certification, or willingness to obtain within a specified timeframe

Preferred

Previous experience in customer service, sales, or a front desk role is preferred

Benefits

A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).

Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.

Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.