VIAVI Solutions · 4 months ago
Service Supervisor
Wichita, KS USA
Full-time
Onsite
Entry, Mid Level
1+ years expVIAVI Solutions is a global provider of network test, monitoring and assurance solutions for various sectors. The Service Supervisor role involves managing workflow and technician duties in the Customer Service area, ensuring on-time delivery and quality of repairs, and supporting customer care requests.
AerospaceAutomotiveComputerConsumer ElectronicsHardwareIndustrialMilitaryMobileSoftwareTelecommunications
Responsibilities
The Service Supervisor is responsible for 50% technician duties and 50% managing workflow in Wichita Customer Service area for both Avionics and RTS
The Lead is considered a key point of contact for Customer Care requests and repair related actions for CS value stream activities
Provides direction and gains compliance. Takes responsibility for subordinates’ activities
Responsible for On Time Delivery and Quality of Repairs in Service Center
Demonstrates organizational and time management skills
Excellent organizational Skills a must including prioritization of work, time management and project management tools
Responsible for executing area 5S plan
Coordinate use of resources to optimize efficiency including coordinating ATE time
Update Daily reporting, coordinate overtime, address holds daily/weekly (as required)
Respond to OTS and Quality related questions from Customer Care
Support Overtime requirements including working weekends as necessary (rotational)
Support and execute Cross Training plans
Report and address daily OTS Risks and Results
Coordinates planned absences with supervision, reports unplanned absences in a timely manner
Recognizes and reports quality problems. Looks for ways to improve and promote quality
Troubleshoot, diagnose, modify, replace and repair electrical components, parts, equipment, and systems as directed through verbal or written directions, diagrams, drawings, or specifications
Maintains and makes necessary operating adjustments to test units
Determines material or replacement needs and a logical method for repair; takes appropriate action to meet those needs and makes repairs
Follows all established ESD (Electrostatic Discharge/Damage) requirements
Maintains ESD management for team documentation
Maintains records related to electronic and electrical equipment
May complete rework on assemblies and/or systems as a result of testing
Prepares technical reports summarizing findings and recommending solutions to technical problems
Meet daily/weekly OTS requirements
Performs other related duties as assigned
Qualification
Required
Thorough understanding of electronics principles and design
Ability to read schematics and related engineering documents
Soldering fine pitch and SMD components
Proficient in Microsoft Office Suite or related software
Excellent problem-solving ability
Ability to follow highly complex directions
Excellent verbal and written communication skills
Utilizes a good understanding of electronic theory to effect timely repairs
Ability to troubleshoot technical problems down to component level
Associates degree in Electronics and/or equivalent experience preferred
Working knowledge of RF theory/technology
Experience using hand-held and/or benchtop RF equipment such as Signal Generators, Arbitrary Waveform Generators, Spectrum Analyzers, Oscilloscopes and Signal Analyzers
Minimum of 1 year experience working with digital and analog circuits, and RF circuitry
Minimum of 1 year experience with electronic and electrical troubleshooting
Must have previous experience in lead role and/or leadership experience in electronics industry
Must be able to lift up to 25 pounds at times
Ability to distinguish various colors of wires and distinguish electronic system sections and wiring
Company
VIAVI Solutions
Global provider of network test, monitoring and assurance solutions and light management technologies
1001-5000 employees
H1B Sponsorship
VIAVI Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (22)
2023 (15)
2022 (30)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$990.73M2025-12-16Post Ipo Equity· $140.73M
2025-10-16Post Ipo Debt· $600M
2025-08-13Post Ipo Debt· $250M
Leadership Team
Oleg Khaykin
President and CEO
Sameh Yamany
Corporate Chief Technology Officer
Recent News
2026-01-16
Morningstar.com
2026-01-09
Company data provided by crunchbase