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Garage Rio · 4 months ago

Event Operations Manager

Seattle, WA

Full-time

Onsite

Entry, Mid Level

$27/hr - $30/hr

1+ years exp

Garage is a premier location-based entertainment platform known for its bowling, arcade games, and amazing parties. They are seeking an Event Operations Manager to oversee event hosts, ensure guest satisfaction, and manage the execution of events. The role requires exceptional organizational and people skills, along with experience in the hospitality industry.

Consumer GoodsDelivery ServiceE-CommerceFashion

Responsibilities

Host special events; manage your team of event hosts; oversee all setup of appropriate areas

Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center