Help Desk Support Specialist (Windows) jobs in United States
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Mindfore Technologies ยท 4 months ago

Help Desk Support Specialist (Windows)

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Mindfore Technologies is a company specializing in technology solutions, and they are seeking a Help Desk Support Specialist to provide unit level support in the installation, operation, and maintenance of computer systems. The role involves addressing moderate complexity issues, maintaining workstation and peripheral hardware and software, and providing assistance to users in specific applications.

ConsultingCyber SecurityInformation Technology
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Provide unit level support in the installation, operation and maintenance of computer systems
Install, maintain and upgrade workstation and peripheral hardware and software
Respond to and resolve workstation, application and server related problems
Update desktop software/applications; maintain documentation on installed applications
Provide users with assistance in working in specific applications
Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts
Perform other duties as assigned

Qualification

WindowsHelp desk supportAccount managementSecure VTC supportSoftware patchingSystem hardeningRMF documentationOffice equipment supportBasic user troubleshootingDocumenting applications

Required

Provide unit level support in the installation, operation and maintenance of computer systems
Experience with Windows
Help desk experience
Account management (including but not limited to account creation, password resets, setting permissions)
Supporting secure VTC calls
Conducting basic user troubleshooting
Software patching and upgrades
System hardening and producing RMF documentation (SCAP checklists and other artifacts)
STIGs
Data transfers
System deployments (including hardware, operating system, and software installation, maintenance, and upgrades)
Supporting office equipment such as printers and scanners
Documenting installed applications
Minimum of a Final DoD Secret clearance on the first day

Company

Mindfore Technologies

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Founded in 2016, Mindfore is a Professional IT consulting company dedicated to providing high-quality workforce solutions and expert consulting services.With a strong track record of success and a commitment to client satisfaction, we offer comprehensive solutions tailored to meet the unique needs of our clients.
dateFounded in 2016
location
Houston, Texas, USA
people-size11-50 employees
web-link
https://mindfore.com

Funding

Current Stage
Early Stage

Leadership Team

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Laxman Bolineni
CEO
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Company data provided by crunchbase