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Memorial Healthcare System · 4 hours ago

Patient Financial Services Representative I-Urology-FT-Days-MHW-MPG

Aventura, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Memorial Healthcare System is dedicated to improving health and quality of life. The Patient Financial Services Representative serves as the first point of contact for patients, ensuring that all necessary demographic, financial, and insurance information is gathered and verified.

Health Care

H1B Sponsor Likely

Responsibilities

Work through incoming departmental referral work queues daily

Ensure daily patient appointment reminder calls are complete

Appointment no-Shows are contacted and patients are rescheduled following practice guidelines

Accurately document telephone encounter outcomes

Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access

Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule

Activates of My Chart Accounts where appropriate

Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed

Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy

Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns

Follow-up on reported issues and assist with service recovery

Process medical record requests

Round with patients in practice to ensure Excellent Patient Experience is met

Verifies insurance benefits and obtains pre-certification/authorization as necessary

Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up

Qualification

Insurance verificationPatient accessCustomer serviceCommunication skillsProblem solvingOrganization skillsCritical thinkingTeam collaboration

Required

High School Diploma or Equivalent (Required)

Excellent communication skills

Critical thinking skills

Decisive judgment

Ability to work with minimal supervision

Ability to work in a stressful environment

Ability to take appropriate action

Ability to work and build relationships collaboratively

Preferred

One (1) year of related hospital, medical office, or customer service experience preferred

Company

Memorial Healthcare System

Be at the heart of exceptional care.

Founded in 1953

Easton, Maryland, USA

10001+ employees

http://www.memorialregional.com

H1B Sponsorship

Memorial Healthcare System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (15)

2023 (4)

2022 (3)

2021 (4)

2020 (4)