Apply on Employer Site

Caesars Entertainment · 4 months ago

Lead AWS Connect Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

Caesars Entertainment is the largest casino-entertainment company in the U.S., known for its iconic gaming resorts. They are seeking a Lead AWS Connect Engineer to maintain and create AWS infrastructure, coach development teams, and ensure scalable and reliable applications focused on enhancing customer experience.

Food and Beverage

Responsibilities

Act as Company Technical SME on AWS Connect & AWS Bedrock

Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement

Develop PoCs, prototypes, demonstrations and assets

Provide leadership on efforts to research and resolve technical problems

Manage, Coach, and lead a team of engineers and developers responsible for writing, debugging, and deploying code and APIs for websites to help carry out the direction provided by a business partner

Responsible for defining architecture standards, frameworks, and guidelines to architect solutions for our Salesforce products across multiple teams. Understand Caesars overall IT Architecture and other major IT projects underway

Create a scalable, efficient, and secure data infrastructure that supports seamless integration, data quality, and compliance

Tibco Programming or similar tool experience preferred, but not required

Write efficient, reusable, and stable code for complex application logic

Perform complex code reviews

Directly participate in the governance process for reviewing specific solutions to assure they are properly leveraging published frameworks and standards

Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc)

Develop strategies and measure results to ensure the satisfaction of customers, project/ESP owners and co-workers

Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud

Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems

Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary

Submit Change/Incident Management Tickets, coordinate & obtain approvals

Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues

Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements

Create and maintain solution documentation (architecture diagrams, operating procedures, etc)

Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release)

Continuous delivery of features and capabilities in concert with the team and stakeholders

Actively engages to define, prioritize, and collaborate on the various needs of our customers. Communicates with other Caesars IT teams to ensure alignment and collaboration

Responsible for the design and delivery of defect-free products to our customer

Recognize a request as being within or out of scope and communicate to all involved

Engage others with related code/products/etc to work together to understand root cause, ripple effects, and an integrated solution

Provide input into capacity plans; able to assist with load tests

AWS Connect configuration changes

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules

Monitor AWS Usage to ensure we are within our budgeted spend targets

Qualification

AWS ConnectAWS BedrockCloud infrastructure designTibco ProgrammingCI/CD pipelineProblem solvingTeam leadershipCollaborationDocumentation

Required