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Sitetracker · 9 hours ago

Solution Architect

Montclair, NJ

Full-time

Onsite

Mid, Senior Level

Sitetracker is a company focused on providing innovative solutions for the telecommunications industry. As a Solution Architect on the Implementations team, you will work closely with enterprise-level customers to gather requirements and design effective software solutions, primarily utilizing Salesforce to enhance business processes.

Cloud InfrastructureInformation TechnologyProject ManagementSaaS

H1B Sponsor Likely

Responsibilities

Lead implementations with enterprise-level customers from kickoff to go-live

Gather requirements from customers and designing software solutions based on complex customer business processes and requirements

Identify areas of implementation process improvements based on latest Sitetracker product features

Utilize your strong understanding of database principles to create efficient solutions

Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail

Learn new tools and software and leverage them to develop a thoughtful, analytical insights

Perform analysis on customer data and build reports/dashboards based on customer specifications

Configure/develop Salesforce in a client facing environment is preferred

Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry

Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge

Lead a small business or corporate level implementation supported by an experienced implementation lead

Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process

Review large customer data set with no assistance/help from teammates

Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team

Be able to independently lead a corporate level implementation

Appropriately communicate the right message to customers

Raise issues to the internal team when an issue appears

Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews

Rarely have difficulties implementing a solution for a customer

If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer

Be able to lead an enterprise level implementation without support

Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

Qualification

SalesforceDatabase principlesImplementation leadershipData analysisProject managementCommunication skillsAttention to detailProblem-solving

Required