Zurich North America · 1 day ago
Associate Degree Apprenticeship Program - F&I Operations - Midwest (Summer 2026)
Indianapolis, IN
Full-time
Hybrid
New Grad
$19.24/hr - $19.24/hrZurich North America is launching its 2026 Apprentice Program aimed at individuals seeking to gain their first-time higher education while starting a career in commercial insurance. The program combines virtual coursework with practical experience, allowing apprentices to support the F&I Claims Shared Services Team in various administrative and customer service tasks.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Engaging with both internal business partners and external customers through various communication channels, including phone calls, to ensure effective and timely communication
Processing billing for Enterprise Rental Car (ERAC) reservations using the ARMS system
Preparation and sending cancellation letters for Guaranteed Asset Protection (GAP) coverage
Sorting and routing incoming GAP mail to appropriate claims teams, updating files as required
Monitoring and managing the Vehicle Service Contract (VSC) Outstanding Report by voiding and reissuing expired credit card entries and supporting other payment-related tasks
Assist with various administrative duties to ensure smooth team operations
Qualification
Required
High School Diploma or equivalent
Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process
Preferred
1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service
Interest in pursuing a career in the insurance industry
Ability to balance multiple priorities between work and school deadlines
Strong customer service skills
Collaboration and problem-solving skills
Ability to communicate with impact
High degree of self-discipline and focus
Attention to detail
Ability to collaborate and work successfully in a team environment
Intermediate computer skills, specifically Excel
Ability to navigate learning and interactions in an online environment
Strong written and verbal communication skills
Benefits
Earn a tuition-free Associate in Applied Science degree in: Business Administration with a concentration in Insurance (Virtually at Harper College)
Receive a Department of Labor Certificate of Apprenticeship
Additional rewards may encompass short-term incentive bonuses and merit increases.
Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
Founded in 2016
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
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