Apply on Employer Site

Fingerprint · 3 months ago

Strategic Customer Success Engineer - US

San Francisco, CA

Full-time

Onsite

Senior Level

$150K/yr - $170K/yr

7+ years exp

Fingerprint is a company that empowers developers to stop online fraud at the source. They are seeking an experienced Strategic Customer Success Engineer to act as the technical point of contact for enterprise customers, ensuring they receive maximum value from the company's products and services while collaborating with various internal teams.

Cyber SecurityFraud DetectionSoftware

Growth Opportunities

No H1B

Responsibilities

Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products

Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals

Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively

Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction

Partner with clients to align Fingerprint's roadmap with their priorities while driving broader adoption of our capabilities

Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides

Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner

Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights

Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals

Minimal travel to visit customers on site expected

Qualification

JavaScriptRESTful APIsSQLSDK languagesTroubleshootingCustomer needs understandingCommunication skillsCross-functional collaboration

Required

7+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts

Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations

Experience working with RESTful APIs and other web services

Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior

Familiarity with software development lifecycles and modern API architectures

Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently

Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders

Track record of thriving in highly ambiguous, fast-paced environments

Demonstrated ability to understand customer needs and deliver solutions that drive success

Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals

Preferred

Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred

Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations

Bachelor's degree in Computer Science, Engineering, or a related field is preferred