Litify · 4 months ago
Support Engineer – Tier 1 (Salesforce Certified)
New York, NY
Full-time
Onsite
Entry Level
$75K/yr - $75K/yr
1+ years expLitify is a leading company revolutionizing the Legal industry with its innovative legal operating solution built on Salesforce. They are seeking a Support Engineer (Tier 1) to join their Customer Success team, where the primary responsibility will be to assist customers with technical issues related to Salesforce and Litify products, while also contributing to the development of knowledge articles.
Enterprise SoftwareLegalLegal TechSaaSSoftware
Responsibilities
Work directly with customers to complex Salesforce/Litify issues and answer technical questions
Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
Reproduce issues in Salesforce sandboxes and demo orgs
Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
Work closely with Customer Success Managers to collaborate on potential solutions and next steps
Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
Participate in special projects such as providing support for products in beta
Develop knowledgebase articles and video walkthroughs for the Litify Community
Contribute to Support Engineering's culture of collaboration, continuous improvement, and positivity
Qualification
Required
1-3 years of technical customer facing experience (preferably in the SaaS space)
1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
Excellent judgment, analytical thinking, and attention to detail
Superb time management and organizational skills
Ability to work in an ever-changing and fast-paced environment
Capable of communicating technical information to non-technical audiences and catering communication to needs of customers
Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
Preferred
A bachelor's degree from an accredited university is a plus
Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik)
Understanding of web technologies (HTML, CSS, and JS)
Familiarity with SSO Technology (SAML/Oauth)
Previous experience working on a SaaS platform/company
Experience converting processes/fixes into neatly organized content
Familiarity with the legal industry and/or accounting
Benefits
Bonus
Benefits
Company
Litify
Litify is an end-to-end legal operating platform offering cloud-based software solutions for law firms and legal professionals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$78.56MKey Investors
Bessemer Venture PartnersTiger Global Management
2023-12-18Series Unknown· $19.84M
2023-02-09Acquired
2023-02-03Series Unknown
Leadership Team
Curtis Brewer
CEO
Recent News
LegalTech Breakthrough
2025-11-14
Business Wire
2025-10-31
The Business Journals
2024-04-07
Company data provided by crunchbase