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NEOGOV · 4 months ago

Tax Customer Service Representative - Collections

Nashville, NC

Full-time

Onsite

New Grad, Entry Level

$38K/yr - $38K/yr

NEOGOV is a company that focuses on tax services, and they are seeking a Tax Customer Service Representative - Collections. This role involves performing clerical and customer service duties related to tax listings, billing, and collections, while assisting taxpayers with inquiries and maintaining accurate tax records.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Provides customer service by telephone and in person; answers inquiries about tax listings, property records, property valuations, listing procedures and requirements or refers to others as necessary

Assists taxpayers to list property; reviews forms and corrects errors; removes tax blocks on vehicles with the Department of Motor Vehicles with proof of tax payment; completes personal property tax adjustment worksheets to refund or prorate taxes for property that has been sold, stolen, lost, damaged, etc

Situses motor vehicles from motor vehicle scrolls according to taxing jurisdictions within the County; assesses value of personal property such as unlicensed vehicles, mobile homes, boats, airplanes dogs, etc. using established schedules; makes discoveries of unlicensed vehicles by comparing abstracts from previous years

Keys a variety of data into tax listing data base including tax listings, values of personal property; situs of property, address changes, etc

Performs a variety of clerical duties to support office functions including opening, sorting and distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property and filing forms, correspondence, etc

Provides customer service by telephone and in person; answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary; provides tax certifications to attorneys, lending institutions and taxpayers

Receives payments from customers for real and personal property taxes, utility payments and privilege licenses; provides receipts for payments; posts payments to computerized database; balances cash drawer daily and shares responsibility, on a rotating basis, for preparing and making bank deposits

Calculates tax pre-payments, accepts payments and provides receipts; makes adjustments to tax bills crediting interest with proof of payment before due date; issues mobile home moving permits with proof of tax payment

Provides back up to other staff

Performs related duties as required

Qualification

Tax assessment knowledgeData entry skillsCustomer service skillsMathematical calculationsOffice procedures knowledgeRecord keepingConflict resolutionEffective communicationTeam collaboration

Required

Graduation from high school and some experience in working with tax, real estate and/or collections operations; or an equivalent combination of education and experience

Working knowledge of State laws and local policies regulating tax assessment and collection functions

Working knowledge of County's tax listing and/or collections policies, practices, procedures, records and forms

Working knowledge of modern office procedures and related office information technology equipment, specialized tax software, and peripherals

Skill in data entry in an automated environment and in the use of a computer, 10-key calculator, fax and copy machines and other equipment as needed in the performance of duties

Skill in customer service excellence and collaborative conflict resolution

Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations

Ability to accurately prepare and maintain records, files and reports in proper order for processing and easy retrieval

Ability to communicate effectively in oral and written forms and to deal with the public in a tactful and courteous manner

Ability to develop and maintain effective working relationships with supervisors, coworkers, taxpayers and the general public

Willingness to work with and train new employees, if requested