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Aritzia · 4 months ago

Flagship Service Advisor - Flatiron

New York, NY, USA (Flatiron)

Full-time

Onsite

New Grad, Entry Level

$20/hr - $30/hr

Aritzia is a growing retail company that focuses on delivering elevated service experiences. As a Service Advisor, you will engage with clients, manage service interactions, and uphold exceptional organization at the Service Counter to create memorable moments for clients.

E-CommerceFashionLifestyleRetailWeb Design

Responsibilities

Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter

Match Clients with their product while directing them to the right Service Counter

Carefully prepare and package the product for an Everyday Luxury opening experience

Efficiently and accurately process transactions while preserving a world-class client experience

Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience

Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Qualification

Point-of-sale systemQuality commitmentIndustry understandingBrand vision understandingCollaboration

Required

Proven skills, education, and/or applicable certifications

Previous experience operating a point-of-sale system is an asset

A commitment to learn and apply Aritzia's Values, Business and People Leadership principles

The ability to collaborate fluently with cross-functional partners

A commitment to quality and investing in results that add value to the business

An understanding and a passion for the industry in which we operate

An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences

Benefits

A-OK Café – Our world-class café located on-site

Product Discount – Maybe you’ve heard of our famous product discount? You have now.

Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.

Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve.