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BradyPLUS · 6 hours ago

Customer Service Representative

Sheboygan, WI

Full-time

Onsite

New Grad, Entry Level

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. They are seeking a Customer Service Representative to provide internal support to Sales Representatives and assist in developing and maintaining professional business relationships with North American customers.

Packaging ServicesProfessional ServicesService Industry

Responsibilities

Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests

Answer customer calls regarding orders, inquiries, and problems/complaints. Assist customers on the showroom floor

Strive to increase knowledge of entire product offering

Place and process customer orders received by phone, fax, or mail

Answer customer questions regarding product and/or their order

Handle complaints within established guidelines and initiate appropriate follow-up and response

Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival

Assist customers with returned goods; write up returned goods authorizations for returning merchandise

Provide pricing information to customer

Complete and maintain all paperwork related to customer transactions including billing and shipping

Email information to customers regarding invoices, proof of deliveries, etc

Act as a liaison between customer and other internal departments

Work closely with the purchasing warehouse and shipping departments

Support employee recognition and engagement initiatives across the region

Additional duties or special projects as assigned

Qualification

Customer service experienceData entry skillsSAPERP experienceMicrosoft Office proficiencyCommunication skillsInterpersonal skillsConflict-resolution skills