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Tourneau|Bucherer · 4 months ago

Client Advisor - Rolex Boutique; Meatpacking District

New York, United States

Full-time

Onsite

New Grad, Entry Level

$75K/yr - $85K/yr

Tourneau|Bucherer is a luxury watch retailer seeking a Client Advisor to provide an outstanding client experience and meet sales objectives. The role involves building long-term relationships with clients, utilizing CRM systems, and ensuring the store's visual presentation aligns with the brand's luxury image.

E-CommerceLifestyleRetailWearables

Responsibilities

Work to create a positive, inviting and elevated environment for the discerning client

Be enthusiastic and knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability

Greet the client when they enter the store, listen to their needs and ask discovery questions

Educate and inform the client based on their needs, building trust and developing a long-term client relationship

Responsible for implementing brand strategies and guidelines

Make certain the visual presentation of the watches is consistent with the luxury image of the brand

In the event that the client contact results in a sale, efficiently close and process the sale:

Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable

Complete warranty information

Ensure sizing, cleaning and setting of the watch

If required, gift-wrap and prepare for shipment

Follow-up with client on purchase

Obtain client information utilizing the CRM system to build an on-going relationship

Handle client issues with outstanding diplomatic skill, creating a positive experience for the client

At a minimum, must meet sales objectives for any given month, quarter and year

Clearly understand daily sales objective and how it relates to weekly and monthly targets

Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future

As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns

Readily accept and incorporate constructive advice given by managers on how to improve sales performance

Strictly adhere to all store security procedures

Set-up cases and windows

Respect other Client Advisors fostering an environment of support and collaboration

Adhere to the company dress code policy

Work with team members to ensure the store is at all times clean and attractive

Attendance is a crucial part of performance.Be on time

Help set-up or close store depending upon shift

Ensure appropriate visual merchandising of all products in the store

Check stock on a daily basis and make certain watches are handled properly (Quality of the stock)

Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer

Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards

Qualification

Client relationship buildingSales objectives achievementCRM system utilizationVisual merchandisingProfessionalismInterpersonal communicationIntegrityPositive attitude

Required

A passion for building clientele and selling

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

Meet and exceed company assigned goals, metrics and objectives

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900