Protec Fire Solutions ANZ · 4 months ago
Customer Services Team Member
Nelson, NH
Full-time
Onsite
New Grad, Entry LevelProtec Fire Solutions ANZ is seeking a Customer Services Team Member to provide excellent service to customers. The role involves handling customer inquiries, resolving issues, and maintaining effective communication while representing the company positively.
Electrical & Electronic Manufacturing
Responsibilities
Provide a courteous and professional telephone service to our customers, always ensuring their needs are met
To become fully competent, through in-house training, in the use of the Company’s computer systems in order to meet customer requirements and communicate accurate and valid information when conversing with both internal and external customers
To consistently and positively represent the Company to customers in line with the Customer Care Requirements
To accurately identify and resolve customer problems or escalate them to appropriate personnel where the required remedial action falls outside your own area of responsibility
To maintain effective communication with both internal and external customers at all times
To ensure all documentation is accurately completed, stored and provided to appropriate personnel when required
To progress to become a multi-skilled Team Member, offering flexibility within the department for the efficient provision of goods and services in accordance with customer needs
Any other duties commensurate with the role
Qualification
Required
To be identified by NVQ Level 2 in Business & Administration or equivalent IT qualification
Experience of working in a busy office environment
Experience of balancing administrative duties whilst responding to telephone and e-mail queries
Excellent Customer Service skills
Great telephone manner
Excellent oral and written communication skills
Competent using Microsoft Office packages including Word, Excel and Outlook
Ability to confidently deal with difficult and stressful situations
Ability to maintain accurate records
Ability to communicate effectively with staff at varying levels throughout the company
Good interpersonal skills and the ability to work as part of a team
Commitment to confidentiality and data protection
Enthusiasm and willingness to learn
Preferred
Experience of working in a high call volume telephony role
Experience of working within a Customer Services environment
Company
Protec Fire Solutions ANZ
Protec Fire Detection Pty Ltd (Protec Australia) is a subsidiary of Protec Fire Detection Plc, the UK’s largest privately owned fire detection company.
Founded in 2014
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase