Macy's · 5 months ago
Retail Support Associate - Ready to Wear, Mall at Bay Plaza - Full Time
250 Baychester Avenue, Bronx, NY, 10475, US
Full-time
Onsite
New Grad, Entry LevelMacy's is a storied retail company that has been part of America's traditions for over 160 years. They are seeking a Retail Support Associate to guide customers in the Ready-to-Wear section, ensuring a memorable shopping experience through excellent customer service and operational excellence. The role involves maintaining the sales floor, assisting customers, and leveraging product knowledge to drive sales.
Consumer GoodsFashionRetail
Responsibilities
Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell
Leverage apparel product knowledge to increase sales by educating and assisting the customer in the fitting room Demonstrate full understanding of store products, services, loyalty programs
Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need
Achieve goals on a daily/weekly basis
Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare
Maintain selling floor presentation following company merchandise directives
Ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Qualification
Required
Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
Utilize point of sale technology and applications to help in selling and fulfilling customer orders
Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Partnership with the total team to drive sales and deliver the customer experience
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Must be able to read and understand employment policies and safety rules/procedures in English
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
Frequent use of computers and handheld electronic equipment
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 30lbs
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
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