Spectro Cloud · 4 months ago
Customer Success Engineer - Commercial
United States
Full-time
Remote
Mid LevelSpectro Cloud aims to make infrastructure boundaryless for the enterprise, providing solutions that help run applications on Kubernetes. As a Customer Success Engineer, you will be the technical advocate for clients, ensuring they achieve their business objectives and maximize the value of Spectro Cloud’s solutions through onboarding, support, and proactive guidance.
Artificial Intelligence (AI)Cloud ManagementInformation TechnologySaaSSoftware
Responsibilities
Customer Onboarding and Implementation: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of Spectro Cloud’s solutions. Develop and deliver customized deployment plans and architecture designs
Technical Support and Troubleshooting: Provide expert-level support to customers, addressing technical issues and challenges related to Kubernetes and cloud infrastructure. Collaborate with Spectro Cloud’s engineering and product teams to resolve complex technical problems and deliver timely solutions
Customer Success: Serve as the primary technical point of contact for customers, building strong relationships and understanding their unique requirements. Conduct regular check-ins, technical reviews, and health assessments to ensure customers are leveraging Spectro Cloud effectively
Proactive Guidance and Best Practices: Offer strategic guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments. Develop and deliver training sessions, workshops, and documentation to empower customers with the knowledge to maximize their use of Spectro Cloud
Feedback and Continuous Improvement: Gather feedback from customers and relay it to internal teams to inform product development and improvement. Contribute to the creation of customer success stories and case studies that highlight the impact of Spectro Cloud solutions
Qualification
Required
Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.)
Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements
Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible)
Proven track record in a customer-facing technical role
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences
Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions
Experience in diagnosing and resolving technical issues in a timely and effective manner
Ability to work collaboratively with cross-functional teams, including engineering, product, sales, and support
Experience working with partner ecosystem and understanding their customer base
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus
Preferred
Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
A capability to work well with a wide range of people, both internally and externally
Experience with Project management / Collaboration tools
Experience with Continuous Integration/ Continuous Delivery tools
Strong understanding of the CI/CD pipeline and the Kubernetes tool chain
Company
Spectro Cloud
Spectro Cloud's unique Palette and PaletteAI platforms enable organizations to manage Kubernetes and AI infrastructure from edge to cloud.
Founded in 2019
201-500 employees
H1B Sponsorship
Spectro Cloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (6)
2022 (3)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$162.5MKey Investors
Goldman Sachs AlternativesQualcomm VenturesStripes
2024-11-19Series C· $75M
2023-09-14Undisclosed· $20M
2022-03-23Series B· $40M
Leadership Team
Tenry Fu
CEO & Co-Founder
Gautam Joshi
VP of Engineering and Co-Founder
Recent News
Washington Technology
2025-12-20
2025-11-25
2025-11-21
Company data provided by crunchbase