Titan Technologies · 1 month ago
Outbound Call Center Data Collection Agent - CES
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expTitan Technologies is a Service Disabled Veteran Owned Business seeking Outbound Call Center Data Collection Agents to support the Bureau of Labor Statistics. The role involves cold calling companies to collect data for government payroll surveys, ensuring quality control and meeting performance targets.
Information TechnologyNetwork Security
No H1B
Security Clearance Required
Responsibilities
You will be cold calling companies to meet monthly performance obligations
Process confidential data records obtained through telephone interviews or other approved means
Identify and resolve inconsistencies in respondent’s responses
Establishing a rapport with potential respondents and enrolling companies into the the Bureau of Labor Statistics CES Survey
Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information
Interpreting numerical data, reviewing error messages, and correcting data where applicable
Adhering to daily, weekly, and monthly performance targets
Research target company contact information online
Qualification
Required
Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required
Proficiency with Microsoft Word is required
Demonstrated experience using the internet for research
Displays excellent oral and written communication skills
Strong interpersonal skills and the ability to communicate clearly and effectively
Basic math skills, to include the ability to round, quantify, and analyze numbers
Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana
High school diploma or equivalent
Minimum two (2) years of relevant experience
Preferred
Call center, strong customer service and sales experience
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Bilingual (Spanish)
Benefits
401k with Company match up to 5%
HSA ($50/month company contribution)
11 Paid Holidays
Company
Titan Technologies
Titan Technologies specializes in transformative information technology solutions and services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Copeland
Chief Financial Officer
David Ramirez
Chief Operating Officer
Recent News
2025-11-07
The Indian Express
2024-12-19
Company data provided by crunchbase