Tech Army, LLC · 4 months ago
AV Support Specialist (In-Person Interview)
Ocoee, FL
Contract
Onsite
New Grad, Entry Level
$28.22/hr - $33.98/hrTech Army is seeking a Technical AV Support Specialist to support audio visual technology hardware and software systems in an enterprise environment. The role involves providing both in-person and remote technical support, asset tracking, installation, configuration, and troubleshooting of IT resources.
ConsultingIT ManagementSoftwareStaffing Agency
Responsibilities
Coordinates and assists in audio visual installation, setups and video conferencing support
Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software
Train customers and technical staff on use of equipment
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
After-hours availability to support variety of events and travel is required
Travel 50% to remote locations to provide support and event coordination
Perform other duties as assigned
Ability to lift 50 pounds
Qualification
Required
Responsible for supporting audio visual technology hardware and software systems in our enterprise environment
Provide in-person and remote technical support to our customers
Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources
Provide top-tier service and support with clear and concise communication and follow-through
Coordinates and assists in audio visual installation, setups and video conferencing support
Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software
Train customers and technical staff on use of equipment
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
After-hours availability to support variety of events and travel is required
Travel 50% to remote locations to provide support and event coordination
Perform other duties as assigned
Ability to lift 50 pounds
High school diploma or equivalent; additional certifications or relevant education is a plus
Ability to learn new systems and software in a fast-paced environment
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment team
Proficiency in control systems (Crestron, Q-SYS) and DSP configuration software
Knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices
Preferred
IT Enterprise experience is preferred
Company
Tech Army, LLC
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
Founded in 2016
51-200 employees
H1B Sponsorship
Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Jay Narang
Chief Executive Officer
Company data provided by crunchbase