Apply on Employer Site

Sonar · 3 months ago

Technical Account Manager (Technical Advisory)

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

Sonar is a company dedicated to improving code quality and security through innovative solutions. The Technical Account Manager will work to enhance the usage of the SonarQube ecosystem within accounts, ensuring customer satisfaction and promoting the Sonar methodology for continuous improvement.

Cyber SecurityDeveloper ToolsOpen SourceSoftware

No H1B

Responsibilities

Actively listen and formalize Account technical pains or other adoption inhibitors

Work on plans to overcome customer pains and inhibitors

Report product technical or functional gaps internally and advocate for their resolution

Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvement to the customer

Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem

Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback

Recruit customer development teams not currently using Sonar

“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value

Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account

Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically

Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain

Run Quarterly Business Reviews (QBR) with Account Sales representatives

Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts

Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy

Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity

Track product development within Sonar in order to maintain product expertise

Qualification

Software DevelopmentDevOps EngineeringCustomer-Facing ExperienceStatic Code AnalysisAutonomyPresentation SkillsTeam CollaborationAttention to DetailCommunication SkillsProblem Solving

Required

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they're enjoyed by users

At least 5 years of experience in pre- or post-sales customer-facing activities

High listening skills and the ability to formalize and abstract elements expressed by customers and partners

Excellent presentation skills with strong written and verbal communication skills

Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge

Attention to details

A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations

Autonomy to run your activity/plans with limited supervision

Benefits

Flexible comprehensive employee benefit package.

You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.

We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.

Generous discretionary Company Growth Bonus, paid annually.

Fully paid parking in the heart of downtown Austin, Texas.

Monthly catered events, and team events.