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Abridge · 4 months ago

Implementation Manager - Strategic Accounts

San Francisco-Hybrid

Full-time

Hybrid

Mid Level

$123K/yr - $145K/yr

3+ years exp

Abridge is a healthcare technology company focused on improving clinical documentation through AI-powered solutions. The Implementation Manager - Strategic Accounts will lead customer implementations, ensuring successful deployment and project execution while maintaining strong communication with internal and external stakeholders.

Artificial Intelligence (AI)Health CareIntelligent SystemsMachine LearningMedical

Growth Opportunities

Responsibilities

Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships

Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams

Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization

Identify and manage project risks and issues, and develop contingency plans as needed

Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner

Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals

Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment

Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support

Qualification

Healthcare technology implementationElectronic record systemsProject managementCommunication skillsProblem solvingProcess improvementDetail orientedRelationship buildingConflict resolution

Required

Have a track record of driving successful healthcare technology implementation projects from initiation to completion

Excel at communication and can synthesize information in a concise way

Are extremely organized and detail oriented. You're able to manage multiple priorities at once, while maintaining attention to detail and quality

Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation

Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership

Have the ability to smell smoke and escalate early, with proposed solutions

Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action

Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies

Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Preferred

Familiarity with systems requiring strict adherence to privacy and security protocols

Knowledge of tiered support organizations and escalation protocols

Benefits

Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

401k and Matching: Contribution matching to help invest in your future.

Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

Compensation and Equity: Competitive compensation and equity grants for full time employees.