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Pitco · 4 months ago

Technical Parts and Service Representative

Bow, NH

Full-time

Onsite

New Grad, Entry Level

Pitco is a manufacturer of commercial restaurant equipment based in Bow, NH, and they are seeking a Technical Parts and Service Representative to provide technical support to service/warranty agents and end users. The role involves troubleshooting problems, improving client references, and participating in the development of client training programs.

CookingMachinery Manufacturing

Responsibilities

Provide technical support for service/warranty agents and end users

Provide answers to clients by identifying problems, researching answers, and guiding client through corrective steps

Improve client references by writing and maintaining documentation

Participate in development of client training programs by identifying learning issues and recommending instructional language

Process part orders by phone, fax, returns, or backorders

Troubleshooting

Qualification

Technical supportTroubleshootingDatabase softwareSpreadsheet softwareMathematical skillsReasoning abilityCommunication skills

Required

High school diploma or equivalent and formal technician repair training is a plus

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wire diagrams, blueprints, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear

The employee is frequently required to stand and reach with hands and arms

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Some work on site at restaurants, service agents, or in our training room may be required

A Drug test is a requirement of employment